phruby Privacy Policy

phruby collects personal data through the following means:

• Direct provision: Information you provide

  when registering an account, completing KYC verification, making deposits or withdrawals, or contacting support — such as your name, date of birth, contact details, and payment account information.

• Automatic collection: Technical and usage data collected when you access the platform, including IP address, device information, browser type, and interaction data generated during your sessions.
• Third-party verification: Identity and document verification data returned by KYC service providers when you submit identification documents for account verification.
• Payment processors: Transaction confirmation and reference data returned by payment partners when you deposit or withdraw funds in Philippine Peso.

phruby does not purchase personal data from data brokers or obtain your data from social media platforms without your direct consent.

phruby uses your personal data for the following purposes:

• Creating and managing your account, including authentication via OTP
• Verifying your age and identity to confirm eligibility to use the platform
• Processing deposits and withdrawals in Philippine Peso to and from verified payment accounts
• Settling bets and game outcomes and maintaining an accurate transaction record in your account
• Detecting and preventing fraud, money laundering, and violations of our Terms & Conditions
• Providing customer support and resolving disputes or account queries
• Sending account-related communications such as transaction confirmations, OTP messages, and security alerts
• Applying responsible gaming tools and monitoring account activity for signs of problematic gaming behaviour
• Improving the platform based on aggregated usage patterns and technical diagnostics

phruby does not use your personal data for behavioural advertising or sell it to marketing companies. Promotional communications from phruby relate only to platform features and offers — you may opt out of these at any time through your account settings.

phruby shares personal data only with parties that need it to help us operate the platform. These include:

• Payment processors: GCash, Maya, Philippine online banking partners, and bank transfer services — who receive only the information necessary to process your specific transaction
• KYC and identity verification providers: Third-party services that verify your identity documents; they handle your data under strict contractual confidentiality obligations
• Platform technology providers: Hosting, security, and analytics services that support the technical operation of phruby; these providers are contractually prohibited from using your data for their own purposes
• Legal and regulatory authorities: Where phruby is required by applicable law or a valid legal order to disclose data, we will comply to the extent legally required

All third parties that receive your personal data are required to handle it securely and only for the purpose for which it was shared. phruby does not permit third-party partners to use your data for their own marketing or commercial purposes.

phruby applies the following technical and organisational measures to protect your personal data:

• SSL/TLS encryption for all data transmitted between your device and phruby's servers
• OTP-based two-factor authentication for account login and all financial transactions
• Access controls that limit which team members can view sensitive account data, on a need-to-know basis
• Regular security reviews of platform infrastructure and third-party integrations
• Incident response procedures for identifying and addressing potential data security events promptly

While phruby takes these measures seriously, no online system can guarantee absolute security. You also play a role in protecting your account — keep your login credentials confidential, do not share OTP codes with anyone, and contact support immediately if you suspect unauthorised access to your account.

phruby retains your personal data for as long as your account is active or as long as is necessary to fulfil the purposes described in this Policy. This includes retaining transaction records and KYC documentation for periods required to comply with applicable legal and financial record-keeping obligations.

If you close your phruby account, your personal data will be retained for a minimum period required by applicable law and then securely deleted or anonymised. Transaction and betting history may be retained in anonymised form for platform analytics purposes after deletion of personally identifiable information.

Accounts that have been inactive for an extended period may be subject to data minimisation — where non-essential personal data is removed while the account record is maintained for legal compliance purposes.

phruby uses cookies and similar technologies to support platform functionality and analyse how the platform is used. The types of cookies used include:

• Essential cookies: Required for the platform to function — these include session authentication tokens and security cookies. You cannot opt out of these while using the platform.
• Functional cookies: Remember your preferences such as language settings and account display preferences to improve your experience.
• Analytics cookies: Collect aggregated, anonymised information about how players interact with the platform, used to identify improvements and fix technical issues.

phruby does not use third-party advertising or tracking cookies. Your browsing activity on phruby is not shared with advertising networks. You can manage cookie preferences through your browser settings; note that disabling essential cookies will affect platform functionality.

As a phruby player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request.

• Right to access: You can request a copy of the personal data phruby holds about you.
• Right to correction: You can request that inaccurate or incomplete personal data be corrected. Some details can be updated directly in your account settings.
• Right to deletion: You can request deletion of your personal data. This right is subject to legal retention obligations — we may be required to retain certain records for a minimum period regardless of your request.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances, such as while a dispute is being reviewed.
• Right to withdraw consent: Where processing is based on your consent (such as for optional communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

phruby will respond to data rights requests within a reasonable timeframe. Complex requests or those involving legal considerations may take longer; we will keep you informed of progress.

phruby uses account activity data — including session duration, deposit frequency, and betting patterns — as part of its responsible gaming monitoring. This is done to identify players who may be showing signs of problematic gaming behaviour, so that appropriate support tools can be made available to them.

This monitoring is conducted in your interest. Responsible gaming tools such as deposit limits, session reminders, cooling-off periods, and self-exclusion are available through your account settings and are supported by the activity data phruby holds. If phruby's responsible gaming system identifies a concern, you may be contacted by the support team with information about available tools.

Usage of responsible gaming tools does not remove your data from the platform; your account record is maintained in accordance with the retention terms in Section 6 above. Visit our Responsible Gaming page for more information on available tools.

phruby may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable legal requirements. When updates are made, the revised Policy will be published on this page with an updated date shown at the top.

Where changes are material — meaning they significantly affect how your data is used or your rights as a player — phruby will notify registered account holders directly, through in-platform messages or via the contact details on your account. Minor updates that clarify existing practices without changing their substance will not require individual notification.

Continued use of phruby after a revised Policy has been published constitutes your acceptance of the updated terms. If you disagree with a change to this Policy, you may close your account by contacting support at [email protected].